Frequently asked questions

Yes. Bring your hospital prescription to our prescription counter and we’ll dispense it here, just as we would a prescription from your GP.

Use the MedAdvisor app or the Priceline Pharmacy app. Add your eScript by pasting the token link or scanning the QR code, choose Priceline Pharmacy Pacific Fair, and submit. Or just show us the QR code at the prescription counter. More about prescriptions.

Yes. Once you’re set up, we can find your current eScripts whenever you visit, so you don’t need to keep track of individual tokens. Ask at the prescription counter and we’ll register you in store.

Usually, yes. We work with several wholesalers and can source most medicines, including specialised and hard-to-find ones. Call us on (07) 5592 2099 with your prescription details and we’ll let you know how quickly we can get it in.

Yes. Bring in the script from your vet and we’ll dispense it where the medicine is one we can supply or order in. Call us first if you’d like to check.

Bring them to us. We take back expired and unwanted medicines for free disposal through the national Return Unwanted Medicines program. Please don’t put medicines in the bin, down the sink or in the toilet.

No. Just come in and ask at the counter. When we’re busy there may be a short wait, but we’ll make sure your questions are answered. If you need to see a doctor, we’ll tell you.

Often, yes. Help Medical, an independent general practice located inside our store with bulk billing for eligible patients, welcomes walk-ins, subject to doctor availability. Booking ahead online or on (07) 5619 3818 is the surest way to be seen.

Yes. In Queensland, our trained pharmacists can prescribe the pill, the vaginal ring and the contraceptive injection for eligible women aged 16 and over. Find out how our contraception consultations work.

Yes. The emergency contraceptive pill (the morning-after pill) is a pharmacist-only medicine, so our pharmacists can supply it without a prescription after a short private conversation. No appointment is needed. More about emergency contraception.

Yes, for eligible women aged 18 to 65 with an uncomplicated bladder infection. No booking is needed; walk in and ask for a trained pharmacist. Find out about UTI treatment.

Yes. Our pharmacists can talk you through the quit-smoking options available, help you make a plan, and refer you to your GP or Quitline (13 78 48) for extra support. More about quitting.

In Australia nicotine vapes are a pharmacy-only therapeutic product for smoking cessation and nicotine dependence. Talk to one of our pharmacists in store about the rules and whether one is suitable for you; they’ll also go through the other ways to quit. See quit smoking support.

Yes. Our pharmacists can issue absence-from-work certificates for short absences. Some employers don’t accept pharmacist certificates, so check with your workplace first, then ask at the counter.

No. We welcome walk-ins. Scan the QR code in store to join the queue, or book a time online. See the vaccines we offer.

Government-funded vaccines are free for eligible people with a Medicare card, and we don’t charge a service fee to give them. Bring your Medicare card and ask us; we’ll check whether you’re eligible.

Our pharmacists vaccinate people aged 5 and over. For younger children, the GPs at Help Medical, an independent general practice located inside our store, can help.

Yes. Walk in for a flu shot any day we’re open, or book a time online. Free under the National Immunisation Program for eligible people, with no service fee. See flu vaccination.

Yes, for Australian and overseas passports and visas, while you wait. Photos cost $25, for people aged 5 and over, and there’s no need to book. More about passport photos.

Yes, walk-ins are welcome. It’s $65, including the earrings, aftercare spray and a consultation, for ages 8 and over (under-16s need a parent or guardian). More about ear piercing.

Yes, we sell rapid antigen tests in store, any day we’re open. We no longer offer supervised testing.

Yes. Order on the Priceline website and choose Priceline Pacific Fair at checkout. Orders are usually ready within 15 minutes. Here’s how Click & Collect works.

Yes, for everyday health and beauty products. Order through Uber Eats and we deliver anywhere on the Gold Coast. Prescription medicines can’t be ordered through Uber Eats, and we don’t offer a regular prescription delivery service. See delivery options.

We’re on the ground floor, on the north-eastern side of Pacific Fair Shopping Centre in Broadbeach, next to Proud Smile and near the outdoor entrance from the river. The prescription counter is at the back of the store on the left. Full directions.

We’re open 7 days, including late nights on Thursdays until 9pm. See our full opening hours. Public holiday hours are always updated on our Google listing.

Pacific Fair has 4 hours of free parking each day with number-plate recognition. From the Gold Coast Highway, cross the bridge into Pacific Fair and turn right into the car park beneath us, or use the undercover rooftop car park on the north-eastern side. By light rail, get off at Broadbeach South. Full directions.